Promise Service Plus - 3 Years

Promise Service Plus - 3 Years
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Price: $999.00
Product ID : SP3YEAR - F29V61F90000002
Weight: 1.00 lbs
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Description

The Promise ServicePlus Plan is an upgrade to VTrak's outstanding 3-Year limited advance replacement warranty, adding a rapid response onsite hardware parts replacement service. VTrak storage administrators can rest easy knowing they are backed by full 24-hour by seven-day onsite component replacement. In conjunction with Promise's 3-year standard Limited Warranty on the hardware and our 24x7 Technical Support help line, this plan assures you the best available support to minimize downtime. Average response time can be as fast as four hours in most major metropolitan areas after failure verification.

For the list of the supported products go to: http://www.promise.com/serviceplus/servicemodel.asp
Supported cities include: http://www.promise.com/serviceplus/ServicePlus_Servcenters11-11-08.pdf

• Compliments the VTrak product 3-year limited warranty by adding onsite replacement service
• Available for purchase within 90-days of VTrak purchase
• Covers all Promise authorized FRUs 
     - Drive trays 
     - Mux boards  
     - RAID controller and I/O modules 
     - Power supply modules 
     - Blower modules 
     - Battery backup modules 

Onsite service personnel will install part and retrieve failed component.