The Promise ServicePlus Plan is an upgrade to VTrak's outstanding 3-Year limited advance replacement warranty, adding a rapid response onsite hardware parts replacement and an additional 2 years of warranty service coverage. VTrak storage administrators can rest easy knowing they are backed by full 24-hour by seven-day onsite component replacement. In conjunction with Promise's standard Limited Warranty on the hardware and our 24x7 Technical Support help line, this plan assures you the best available support to minimize downtime. Average response time can be as fast as four hours in most major metropolitan areas after failure verification.
For the list of the supported products go to: http://www.promise.com/serviceplus/servicemodel.asp
Supported cities include: http://www.promise.com/serviceplus/ServicePlus_Servcenters11-11-08.pdf
• Compliments the VTrak product 3-year limited warranty by adding onsite replacement service and two additional years of coverage
• Available for purchase within 90-days of VTrak purchase
• Covers all Promise authorized FRUs
- Drive trays
- Mux boards
- RAID controller and I/O modules
- Power supply modules
- Blower modules
- Battery backup modules
Onsite service personnel will install part and retrieve failed component.
The Promise Technology VTrak Storage Solutions Level 2 classroom training provides an in depth, best practice approach to the deployment of VTrak Storage Solutions. Upon completion students will have the knowledge to successfully install and maintain VTrak Storage Solutions in the field.
3 Year PROMISE ServicePlus-NBD Service for USA.Canada for Vess A Series w/Drives
2 Year Extends PROMISE ServicePlus-NBD Service for USA.Canada for Vess A Series w/Drives
2-Year EW + PSP NBD for Ex30 & VTrak A-Class w/HDDs
2-Year EW + PSP 4Hr for Ex30/Jx30 & VTrak A-Class Series
1 year PSP (Promise Service Plus) onsite parts replacement