About Us

Our Company
PROMISE Technology Inc.
is a recognized global leader in the storage industry and the leading developer of high-performance storage solutions tailor-made for the data center, surveillance, cloud, and rich media markets. Always striving to meet the unique demands of our customers, PROMISE has earned a reputation for developing innovative storage solutions for vertical markets which deliver practical answers to the business challenges facing large enterprises, small to medium businesses, creative professionals, security integrators and many more.

PROMISE is focused on opening up new data storage markets, redefining storage possibilities and seeking opportunities for integrated development that has kept us at the forefront of our industry and led us to form strategic alliances with leading storage related companies worldwide. It’s this focus that has made PROMISE the preferred storage solution provider for the world’s top brand companies to sell our technology and products through their vertical markets and channels.

Our Value                                             

Superior Performance, Quality, and Value At the heart of PROMISE’s storage solutions is the commitment to provide customer-oriented solutions with the best cost/performance in the industry. Our commitment to providing cost-effective quality, reliability and support ensures that users around the world know that their data is safe, continuously available and open to multiple applications, including data center test and production, video surveillance, post production and so much more. This has led many of the world’s top companies to rely on PROMISE for their data’s safety and security. This means the next time you visit your bank, watch the latest Hollywood blockbuster, or catch a flight for your business trip, PROMISE’s storage solutions were there working hard behind the scenes to make your life easier. 

Strong Partnerships PROMISE has built long term relationships with major technology pioneers in the storage industry, including hard disk drive, CPU and server companies. These large multinational companies share their technology roadmaps and vision of the future with PROMISE to develop next generation technology together. This ensures that we are always integrating our developments with the latest technological enhancements and developing products that meet tomorrow’s market demands.

Outstanding Global Service PROMISE enterprise products are backed by an industry-leading 3 year complete system warranty and an extensive global support organization. PROMISE offers 24x7 email and phone support with highly experienced support professionals, free software updates and access to an online support download page. In addition, PROMISE also has multiple service offerings that will provide further benefits by greatly reducing the amount of downtime in the event of a fault or failure.

Our People

PROMISE employs over 400 storage industry professionals worldwide to help with all aspects of the customer life cycle; from R&D, Technical Support, QA, Global Logistics and Customer Service; to IT/MIS, Manufacturing, Operations, and Sales and Marketing, the PROMISE team is available to help our customers in each region find the right storage solutions that address their corporate business needs. 

Superior R&D PROMISE prides itself on being an R&D focused company. We’re constantly looking for ways to improve our storage solutions and continually investing in ways to provide our customers the best experience possible. We have 7 advanced research centers around the world, including two in the USA, three in Taiwan and two in China. This has resulted in delivering a proven history of market successes on a foundation of groundbreaking product technology. PROMISE’s major investment is to build our technological advantage. With more than 40% of our employees working in R&D, PROMISE guarantees innovation and state-of-the-art technology in all of our products. With more than 20 years of experience and more than 16 million units sold worldwide, our customers can rest assured that our products have been field tested and honed to their current state of bullet-proof reliability by time and use.

Quality Products, Care for the Environment In 1999, PROMISE completed its ISO 9001 certification, awarding us internationally recognized confirmation of the stern quality controls implemented in design, development, manufacturing, distribution and service. In 2005, we showed our care for the environment by acquiring ISO 14001 certification, committing us to minimizing our environmental footprint.

Globally Deployed Sales & Marketing Being a global company for more than 2 decades, PROMISE fully understands and appreciates the diversities for storage demands in different regions and countries. PROMISE has been, and will continue to set up new offices to service our channel partners, and utilize our global resources to serve our global accounts. By doing so, PROMISE will always be on the front line with our partners to face any challenges and create win-win situations.

Green Commitment

Enhancing Energy Efficiency with PROMISE Technology As energy costs rise and businesses look to use power in more sustainable ways, PROMISE is making strides to offer technology solutions that better manage resources and waste. Since disk drives comprise 70 percent of the total power usage of the subsystem, PROMISE provides its customers with a tiered method to power management that is user configurable and adaptable to application environments. 

Green Design Using PROMISE’s stepwise process, users can configure different levels of power stages. Each step in the power management level is designed to save power. From the Active state to Level 1 when drive heads are unloaded, there is a 10 – 20% power savings. Level 2 with lower spindle speeds has a savings of 30 – 40%. Level 3, when drives are spinning down, promotes 70 – 80% in power savings. Additionally, when needed, the entire process can be skipped pending user discretion.
PROMISE mitigates environmental impact by developing green products that reduce power consumption. We have adopted a high-efficiency power supply with 80PLUS Bronze/Silver/Gold certification for the Vess and VTrak product lines with MAID 2.0 support and On/Off power scheduling.

Green Production All PROMISE products are RoHS, WEEE, ISO1401 and REACH compliant. And, we are reducing the use of hazardous materials like Pb, Cd, Br and halogens in all our products. PCB boards in PROMISE products are halogen free and are used in NPG150 in x30 products. PROMISE has also made a commitment to increase its usage of recycled materials whenever prudent.

With PROMISE, It’s Easy Being Green Through our commitment to green technology, PROMISE is transforming the ways in which we manage our environmental challenges. We are using power in a more sustainable way and are working with our partners and customers to better manage resources and waste.