Extended Warranty & Service Plans
Services & Warranties
We’re dedicated to keeping your data available!
PROMISE understands that the investment in storage hardware represents a small fraction of the total investment when considering the growing value of your data assets. This is why PROMISE makes every effort to provide the best, cost-effective warranty and service coverage available - to keep your data safe. PROMISE services include free phone and email support with advance replacement parts and service uplifts like 4-hour* onsite parts replacement that assures your data is always online and available. For more details about any of PROMISE service offerings feel free to contact us at sales@promise.com
2-Year EW + PSP 4Hr for Ex30/Jx30 & VTrak A-Class Series2-Year EW + PSP 4Hr for Ex30/Jx30 & VTrak A-Class Series
Price: $4,299.00
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2-Year EW + PSP NBD for Ex30 & VTrak A-Class w/HDDs2-Year EW + PSP NBD for Ex30 & VTrak A-Class w/HDDs
Price: $3,399.00
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2-Year EW + PSP NBD for Jx302-Year EW + PSP NBD for Jx30
Price: $3,299.00
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Promise Service Plus - 5 YearsPromise ServicePlus 5-year contracts offer onsite parts replacement and an...
Price: $3,280.00
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Vess R2600 PRO Promise Level 2 TrainingThe Promise Technology VessR2600 PRO Level 2 classroom training provides an...
Price: $2,500.00
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VTrak Storage Solutions Level2 TrainingThe Promise Technology VTrak Storage Solutions Level 2 classroom training...
Price: $2,500.00
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3-Year Uplift PSP 4Hr for VTrak x30 & VTrak A-Class Series w/HDDs3-Year Uplift PSP 4Hr for VTrak x30 & VTrak A-Class Series w/HDDs
Price: $1,399.00
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2 Year Extends PROMISE ServicePlus-NBD Service for USA.Canada for Vess A Series w/Drives2 Year Extends PROMISE ServicePlus-NBD Service for USA.Canada for Vess A...
Price: $1,299.00
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Promise Service Plus - 3 YearsPromise ServicePlus option offers onsite parts replacement service for...
Price: $999.00
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3 Year PROMISE ServicePlus-NBD Service for USA.Canada for Vess A Series w/Drives3 Year PROMISE ServicePlus-NBD Service for USA.Canada for Vess A Series w/Drives
Price: $799.00
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3-Year PROMISE ServicePlus-NBD Service for Vess J2000 Series JBOD w/Drives3-Year PROMISE ServicePlus-NBD Service for Vess J2000 Series JBOD w/Drives
Price: $799.00
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3-Year PROMISE ServicePlus-NBD Service for Vess2000 Series RAID Head w/Drives3-Year PROMISE ServicePlus-NBD Service for Vess2000 Series RAID Head w/Drives
Price: $799.00
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1 year PSP (Promise Service Plus) onsite parts replacement1 year PSP (Promise Service Plus) onsite parts replacement
Price: $499.00
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2 year PSP (Promise Service Plus) onsite parts replacement2 year PSP (Promise Service Plus) onsite parts replacement
Price: $439.00
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| PROMISE Standard Warranty Service | |
| PROMISE is proud to offer the best free technical support in the industry backing our outstanding 3-year advance replacement service included with our business and mission critical products** The full, actual warranty, including limitations, is stated in the "Warranty" Section of the manual included with each product. Please review that section for a complete understanding of the available warranty and service levels in your region. |
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| PROMISE Extended Warranty Program | |
| The PROMISE Extended Warranty program offers you the same high quality of service and support as the Standard Limited Warranty but for an Extended Contract period. The PROMISE Technical Support Team is available 24 hours a day, 7 days a week, to help troubleshoot any issues that you may encounter. | |
The PROMISE Extended Warranty program offers you the same high quality of service and support as the Standard Limited Warranty but for an Extended Contract period. The PROMISE Technical Support Team is available 24 hours a day, 7 days a week, to help troubleshoot any issues that you may encounter.
VTrak for Mac x10, x30, VTrak A-Class and Vess R Pro Series Warranty Policy
- PROMISE VTrak and Vess Series Standard Warranty Registration
- Pegasus Series Warranty
- SmartStor Series Warranty
- SANLink Warranty Policy
| PROMISE ServicePlus Onsite Hardware Replacement | |
| The PROMISE ServicePlus Plan is an upgrade to VTrak's 3-Year limited advance replacement warranty, adding a rapid response onsite hardware parts replacement service. This service is available 24-hours a day, seven days a week for the standard warranty period. |
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| PROMISE Professional Services Installation | |
PROMISE has a wide array of products and solutions to meet today’s enterprise data storage demands. To ensure the success of your PROMISE storage deployment we have a certified Professional Services Team available with the skills and experience to implement your solution and expedite your ROI (Return On Investment). |
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* Customers outside the four-hour support regions will receive Next Business Day (NBD) onsite support ** Business critical and mission critical products include VTrak and SuperTrak product lines, advance replacement coverage is not available in all regions. Ask you local PROMISE sales representative for details on service levels at your location. |
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