Extended Warranty & Service Plans


Services & Warranties

We’re dedicated to keeping your data available!
PROMISE understands that the investment in storage hardware represents a small fraction of the total investment when considering the growing value of your data assets. This is why PROMISE makes every effort to provide the best, cost-effective warranty and service coverage available - to keep your data safe. PROMISE services include free phone and email support with advance replacement parts and service uplifts like 4-hour* onsite parts replacement that assures your data is always online and available.  For more details about any of PROMISE service offerings feel free to contact us at sales@promise.com

2 year PSP (Promise Service Plus) onsite parts replacement
2 year PSP (Promise Service Plus) onsite parts replacement
$439.00
1 year PSP (Promise Service Plus) onsite parts replacement
1 year PSP (Promise Service Plus) onsite parts replacement
$499.00
3 Year PROMISE ServicePlus-NBD Service for USA.Canada for Vess A Series w/Drives
3 Year PROMISE ServicePlus-NBD Service for USA.Canada for Vess A Series w/Drives
$799.00
3-Year PROMISE ServicePlus-NBD Service for Vess J2000 Series JBOD w/Drives
3-Year PROMISE ServicePlus-NBD Service for Vess J2000 Series JBOD w/Drives
$799.00
3-Year PROMISE ServicePlus-NBD Service for Vess2000 Series RAID Head w/Drives
3-Year PROMISE ServicePlus-NBD Service for Vess2000 Series RAID Head w/Drives
$799.00
Promise Service Plus - 3 Years
Promise ServicePlus option offers onsite parts replacement service for...
$999.00
2 Year Extends PROMISE ServicePlus-NBD Service for USA.Canada for Vess A Series w/Drives
2 Year Extends PROMISE ServicePlus-NBD Service for USA.Canada for Vess A...
$1,299.00
3-Year Uplift PSP 4Hr for VTrak x30 & VTrak A-Class Series w/HDDs
3-Year Uplift PSP 4Hr for VTrak x30 & VTrak A-Class Series w/HDDs
$1,399.00
Vess R2600 PRO Promise Level 2 Training
The Promise Technology VessR2600 PRO Level 2 classroom training provides an...
$2,500.00
VTrak Storage Solutions Level2 Training
The Promise Technology VTrak Storage Solutions Level 2 classroom training...
$2,500.00
Promise Service Plus - 5 Years
Promise ServicePlus 5-year contracts offer onsite parts replacement and an...
$3,280.00
2-Year EW + PSP NBD for Jx30
2-Year EW + PSP NBD for Jx30
$3,299.00
2-Year EW + PSP NBD for Ex30 & VTrak A-Class w/HDDs
2-Year EW + PSP NBD for Ex30 & VTrak A-Class w/HDDs
$3,399.00
2-Year EW + PSP 4Hr for Ex30/Jx30 & VTrak A-Class Series
2-Year EW + PSP 4Hr for Ex30/Jx30 & VTrak A-Class Series
$4,299.00
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PROMISE Standard Warranty Service
PROMISE is proud to offer the best free technical support in the industry backing our outstanding 3-year advance replacement service included with our business and mission critical products** The full, actual warranty, including limitations, is stated in the "Warranty" Section of the manual included with each product. Please review that section for a complete understanding of the available warranty and service levels in your region.

PROMISE Extended Warranty Program
The PROMISE Extended Warranty program offers you the same high quality of service and support as the Standard Limited Warranty but for an Extended Contract period. The PROMISE Technical Support Team is available 24 hours a day, 7 days a week, to help troubleshoot any issues that you may encounter.


The PROMISE Extended Warranty program offers you the same high quality of service and support as the Standard Limited Warranty but for an Extended Contract period. The PROMISE Technical Support Team is available 24 hours a day, 7 days a week, to help troubleshoot any issues that you may encounter.

VTrak for Mac x10, x30, VTrak A-Class and Vess R Pro Series Warranty Policy


PROMISE ServicePlus Onsite Hardware Replacement
The PROMISE ServicePlus Plan is an upgrade to VTrak's 3-Year limited advance replacement warranty, adding a rapid response onsite hardware parts replacement service. This service is available 24-hours a day, seven days a week for the standard warranty period.


PROMISE Professional Services Installation

PROMISE has a wide array of products and solutions to meet today’s enterprise data storage demands. To ensure the success of your PROMISE storage deployment we have a certified Professional Services Team available with the skills and experience to implement your solution and expedite your ROI (Return On Investment).



*  Customers outside the four-hour support regions will receive Next Business Day (NBD) onsite support ** Business critical and mission critical products include VTrak and SuperTrak product lines, advance replacement coverage is not available in all regions. Ask you local PROMISE sales representative for details on service levels at your location.